HAAM Client Desk
Supervised by humansTurn repetitive client conversations into resolved requests.
HAAM designs, builds, and operates a supervised AI client-service desk that answers from approved knowledge, qualifies enquiries, performs defined actions, and knows when to hand the conversation to a person.
10 days
Focused launch target
3 actions
Included starting scope
1 human
Always in control
Client Desk
Website enquiry · 21:43
Knowledge
Approved sources only
Next action
Brief + booking
Risk flag
Payment workflow
Handoff
Context included
Not another chatbot
A working client-service system.
A useful Client Desk is not a floating chat bubble trained on a homepage. It needs trusted source material, clear operating boundaries, carefully designed questions, useful actions, and a handoff that respects the client and your team.
HAAM combines interaction design, front-end implementation, AI UX, accessibility, and ongoing conversation review into one founder-led service.
What it does
Resolve the routine. Prepare the complex.
The first version is deliberately narrow. It handles a defined group of client requests well, rather than pretending it can run the whole company.
01
Answer from approved knowledge
Turn your website, documentation, policies, and selected past conversations into a controlled source of useful answers.
02
Qualify and structure enquiries
Collect the details your team actually needs before a lead, brief, booking, or support request reaches a person.
03
Perform defined actions
Connect a small set of approved actions such as booking a meeting, creating a ticket, or preparing a project brief.
04
Escalate uncertainty
Send sensitive, unclear, or high-impact conversations to a human with the context already organised.
Delivery
From conversation map to operated service.
The build is only the beginning. The service gets better by reviewing what real clients ask, where the desk hesitates, and what your team still has to repair manually.
Map
01
Find the repeatable conversations
We review the questions, decisions, source material, risks, and handoff points already present in your client journey.
Build
02
Design the desk around real work
HAAM creates the knowledge structure, interaction, guardrails, interface, and a tightly scoped set of integrations.
Test
03
Push beyond the happy path
We test ordinary, ambiguous, incomplete, adversarial, and sensitive requests before the system faces real clients.
Operate
04
Improve it from actual conversations
The monthly service reviews failures and escalations, updates approved sources, and improves resolution quality over time.
Human control
The boundaries are part of the product.
A trustworthy desk needs to make its limits operational, not hide them in a disclaimer.
- The desk answers from approved company sources and defined workflow rules.
- Uncertain, sensitive, or high-impact requests are escalated instead of guessed.
- Payments, refunds, contracts, account changes, and regulated decisions require explicit client-approved controls.
- Conversation logs, usage limits, retention, and access are agreed before launch.
- HAAM remains a founder-led independent practice. Any external specialist is named in the proposal.
Commercial starting point
Launch one useful desk first.
The standard starting scope covers one client-facing interface, an approved knowledge base, lead or request qualification, up to three actions, human handoff, analytics, testing, and the first month of optimisation.
- Knowledge and conversation design
- Up to three approved actions
- Escalation and safety rules
- Launch testing and analytics
- First month of optimisation
- Founder-led delivery by Kris Haamer
Client Desk
€4,800
Indicative launch fee
€1,250 / month
Ongoing operation and improvement
Model, hosting, messaging, and third-party usage above the agreed allowance are billed separately. Final scope and tax treatment are confirmed in the proposal.
Strong fit
The work repeats, but the client still matters.
- You receive recurring questions or briefs every week.
- A resolved enquiry or qualified lead has meaningful value.
- You already have useful documentation or past conversations.
- Your team needs more capacity without losing human oversight.
Not the first fit
The decision cannot be safely bounded.
- ×The main task is a regulated professional judgement.
- ×Your source material is unavailable, contradictory, or unowned.
- ×The goal is to remove every human from the client relationship.
- ×The system needs broad autonomous access before a narrow workflow is proven.
FAQ
Questions before the first conversation.
Is this just a chatbot installed on our website?
No. The visible chat can be one part of the service, but the main work is mapping client requests, structuring trusted knowledge, designing escalation, connecting approved actions, testing failure modes, and operating the system after launch.
Does it replace our support or sales team?
It is designed to remove repetitive handling and prepare complex requests, not to pretend human judgement is unnecessary. Your team keeps control of sensitive, unusual, and commercially important conversations.
Which businesses are the best fit?
The strongest fit is a service business with recurring enquiries, a valuable human team, useful source material, and at least one repeatable workflow that can be clearly bounded.
How quickly can it launch?
A focused first version is scoped around a 10-business-day launch after the required source material, decisions, and system access are available. Larger integrations need a separate delivery plan.
Can it work across languages and channels?
Yes, when the source material and escalation process support those languages. Additional channels, markets, or complex integrations are scoped according to their operational and compliance requirements.
Start with the signal
Which client request should stop consuming your team first?
Share the volume, channels, repeated questions, and one workflow that currently creates friction. The Signal Scan will identify what can be automated safely, what should remain human, and whether a Client Desk is likely to create useful leverage.
Request a HAAM Signal Scan